All Systems Operational

Application (General Service) ? Operational
Search ? Operational
Generative Search Operational
In-Product Contextual Help ? Operational
Email Services ? Operational
MindTouch Success Center ? Operational
Analytics Operational
Geoblocking for Russia ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
CXone Mpower Expert - – Monitoring complete. Status = All Services Running Normally
Resolved - CXone Mpower Expert - Service Disruption Resolved - All Services Running Normally.
Oct 20, 23:34 UTC
Monitoring - At this time we are now seeing GenSearch work as intended after further updates from Amazon Web Services. We will be monitoring further to make sure everything remains stable.
Oct 20, 21:36 UTC
Update - We are now seeing the issue reports loading as intended. GenSearch is still intermittent but we are awaiting further Amazon updates.
Oct 20, 20:30 UTC
Update - Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.
Oct 20, 19:56 UTC
Update - Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.
Oct 20, 18:35 UTC
Update - Amazon Web Services has updated that they are still working on mitigating the current issues and a fix is in validation process. Once we receive any further updates we will post those.
Oct 20, 17:17 UTC
Identified - CXone Mpower Expert - Service Degradation detected - There is currently an active service degradation with Amazon Web Services which is causing degradation with GenSearch and some reports in Expert. We are awaiting further updates from Amazon and we will post those as they are received.
Oct 20, 16:26 UTC
CXone Mpower Expert - – Monitoring complete. Status = All Services Running Normally
Resolved - CXone Mpower Expert - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration (37m)
Oct 20, 09:59 UTC
Monitoring - CXone Mpower Expert - Fix Deployed - All Services Running Normally. Amazon Web Services has advised that significant recovery has been made on their end. We are seeing all services are running normally. We are currently monitoring sites for deployment stability. Event duration (37m)
Oct 20, 09:38 UTC
Update - We have confirmed our sites are down because of an issue from Amazon Web Services. Their last update indicated they have identified the issue and are working on multiple parallel paths to accelerate recovery. As we received any further updates we will post them.
Oct 20, 09:17 UTC
Identified - CXone Mpower Expert Service Degradation: Sites may be may be experiencing issues. The CXone Mpower Expert Engineering team is investigating reports of site unavailability.
Oct 20, 09:00 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

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