CXone Knowledge Management - Service Degradation detected. Status = Monitoring
Monitoring - CXone Knowledge Management – Service Degradation: Stable
All U.S. sites are currently in a stable state, and our teams are monitoring to ensure continued recovery.
Feb 06, 2026 - 20:22 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 20:00 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 19:44 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 19:27 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 19:12 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 18:57 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 18:41 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 18:17 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 18:01 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 17:44 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 17:24 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 17:09 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 16:30 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 16:15 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 16:00 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 15:46 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 15:30 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 15:13 UTC
Update - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 14:58 UTC
Identified - CXone Knowledge Management Service Degradation: The issue has been identified and a fix is being worked on for deployment.
Feb 06, 2026 - 14:42 UTC
Update - CXone Knowledge Management Service Degradation: The Knowledge Management Engineering team is continuing to investigate reports of slow load times and sometimes not resolving.
Feb 06, 2026 - 14:26 UTC
Update - CXone Knowledge Management Service Degradation: The Knowledge Management Engineering team is continuing to investigate reports of slow load times and sometimes not resolving.
Feb 06, 2026 - 14:11 UTC
Update - CXone Knowledge Management Service Degradation: The Knowledge Management Engineering team is continuing to investigate reports of slow load times and sometimes not resolving.
Feb 06, 2026 - 13:55 UTC
Investigating - CXone Knowledge Management Service Degradation: Sites are experiencing slow load times and sometimes unavailable. The CXone Knowledge Management Engineering team is investigating reports of slow load times and sometimes not resolving.
Feb 06, 2026 - 13:39 UTC
Application (General Service) Operational
Search Operational
Generative Search Operational
In-Product Contextual Help Operational
Email Services Operational
MindTouch Success Center Operational
Analytics Operational
Geoblocking for Russia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 6, 2026
CXone Knowledge Management - Service Degradation Status = Resolved
Resolved - This incident has been resolved.
Feb 6, 04:10 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 03:52 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 03:25 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 03:09 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 02:52 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 02:36 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 02:21 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 02:06 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 01:51 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 01:36 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 01:20 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 01:05 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 00:50 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 00:34 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 00:19 UTC
Update - We are continuing to monitor for any further issues.
Feb 6, 00:04 UTC
Update - We are continuing to monitor for any further issues.
Feb 5, 23:47 UTC
Update - We are continuing to monitor for any further issues.
Feb 5, 23:31 UTC
Update - We are continuing to monitor for any further issues.
Feb 5, 23:05 UTC
Update - We are continuing to monitor for any further issues.
Feb 5, 22:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 22:33 UTC
Update - We are continuing to work on a fix for this issue.
Feb 5, 21:39 UTC
Update - We are continuing to work on a fix for this issue.
Feb 5, 21:24 UTC
Update - We are continuing to work on a fix for this issue.
Feb 5, 21:08 UTC
Update - The issue has been identified and a fix is being worked on for deployment.
Feb 5, 20:53 UTC
Update - The issue has been identified and a fix is being worked on for deployment.
Feb 5, 20:33 UTC
Update - The issue has been identified and a fix is being worked on for deployment.
Feb 5, 20:17 UTC
Update - The issue has been identified and a fix is being worked on for deployment.
Feb 5, 20:01 UTC
Identified - The issue has been identified and a fix is being worked on for deployment.
Feb 5, 19:45 UTC
Update - CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
Feb 5, 19:29 UTC
Update - CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
Feb 5, 19:12 UTC
Update - CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
Feb 5, 18:57 UTC
Update - CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
Feb 5, 18:41 UTC
Investigating - CXone Mpower Knowledge Management Service Degradation: Sites are loading slow or unavailable. The CXone Knowledge Management Engineering team is investigating reports of slow load times and occasional site unavailability.
Feb 5, 18:26 UTC
Feb 5, 2026
Feb 4, 2026
CXone Knowledge - Fix Deployed. Event duration (9 mins). Status = initiating monitoring
Resolved - This incident has been resolved.
Feb 4, 00:00 UTC
Update - CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
Feb 3, 22:31 UTC
Update - CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
Feb 3, 22:16 UTC
Update - We are continuing to monitor for any further issues.
Feb 3, 21:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 21:43 UTC
Update - We are continuing to work on a fix for this issue.
Feb 3, 21:40 UTC
Update - We are continuing to work on a fix for this issue.
Feb 3, 21:24 UTC
Update - We are continuing to work on a fix for this issue.
Feb 3, 21:09 UTC
Update - We are continuing to work on a fix for this issue.
Feb 3, 20:53 UTC
Identified - CXone Knowledge Service Degradation: Slow Load times and occasional page loading failure. The CXone Knowledge Engineering team is investigating reports of slow load times and occasional page load failure.
Feb 3, 20:20 UTC
Monitoring - CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
Feb 3, 18:25 UTC
Investigating - CXone Knowledge Service Degradation: Slow Load times and occasional page loading failure. The CXone Knowledge Engineering team is investigating reports of slow load times and occasional page load failure.
Feb 3, 18:15 UTC
Feb 3, 2026
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
CXone Mpower Expert - Service Degradation: Search unavailable
Resolved - This incident has been resolved.
Jan 27, 18:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 16:38 UTC
Update - CXone Mpower Expert Service Degradation: Search unavailable. The CXone Mpower Expert Engineering team is investigating reports of search unavailability.
Jan 27, 16:27 UTC
Update - CXone Mpower Expert Service Degradation: Search unavailable. The CXone Mpower Expert Engineering team is investigating reports of search unavailability.
Jan 27, 16:03 UTC
Investigating - CXone Mpower Expert Service Degradation: Search unavailable. The CXone Mpower Expert Engineering team is investigating reports of search unavailability.
Jan 27, 15:32 UTC
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage