CXone Knowledge Management - Service Degradation. Status = issue identified
Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 01, 2026 - 16:57 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 01, 2026 - 16:35 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 01, 2026 - 16:03 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 01, 2026 - 15:27 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 01, 2026 - 15:07 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 01, 2026 - 14:47 UTC
Identified - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 01, 2026 - 14:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 01, 2026 - 10:31 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 01, 2026 - 10:26 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 01, 2026 - 10:03 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 01, 2026 - 09:49 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 01, 2026 - 09:25 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 01, 2026 - 08:59 UTC
Investigating - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 01, 2026 - 08:40 UTC
Application (General Service) Partial Outage
Search Partial Outage
Generative Search Operational
In-Product Contextual Help Partial Outage
Email Services Partial Outage
MindTouch Success Center Partial Outage
Analytics Partial Outage
Geoblocking for Russia Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 1, 2026

Unresolved incident: CXone Knowledge Management - Service Degradation. Status = issue identified.

Jun 30, 2026
CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally
Resolved - CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 31 mins
Jun 30, 23:40 UTC
Update - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 mins
Jun 30, 15:53 UTC
Monitoring - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 mins
Jun 30, 14:57 UTC
Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
Jun 30, 14:52 UTC
Update - CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jun 30, 14:41 UTC
Investigating - CXone Knowledge Management Service Degradation: Sites are slow to load or inaccessible at this time. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jun 30, 14:25 UTC
Jun 29, 2026
CXone Knowledge Management - Service Degradation: Sites unavailable
Resolved - This incident has been resolved.
Jun 29, 21:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 16:34 UTC
Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 16:29 UTC
Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 16:02 UTC
Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 15:46 UTC
Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 15:33 UTC
Investigating - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 15:25 UTC
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally
Resolved - CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 1h 8 mins
Jun 26, 18:46 UTC
Update - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 1h 8m
Jun 26, 18:27 UTC
Update - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 1h 8m
Jun 26, 18:03 UTC
Monitoring - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 1h 8m
Jun 26, 17:36 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and
a fix is being worked on for deployment.
Jun 26, 17:31 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and
a fix is being worked on for deployment.
Jun 26, 17:12 UTC
Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and
a fix is being worked on for deployment.
Jun 26, 16:55 UTC
Update - CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Knowledge
Management Engineering team is investigating reports of site unavailability
Jun 26, 16:45 UTC
Investigating - CXone Knowledge Management Service Degradation: Sites are slow to load or inaccessible. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jun 26, 16:27 UTC
Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

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