All Systems Operational

Application (General Service) Operational
Search Operational
Generative Search Operational
In-Product Contextual Help Operational
Email Services Operational
MindTouch Success Center Operational
Analytics Operational
Geoblocking for Russia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 8, 2026

No incidents reported today.

May 7, 2026
CXone Knowledge Management – Monitoring complete. Status = All Services Running Normally
Resolved - CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The NiCE Knowledge Management Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration - 5hr 48m
May 7, 18:21 UTC
Monitoring - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability.
May 7, 17:56 UTC
Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
May 7, 17:40 UTC
Investigating - CXone Mpower Expert Service Degradation: Sites Service Degradation. The CXone Mpower Expert Engineering team is investigating reports of Site Service Degradation.
May 7, 16:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 13:52 UTC
Update - We are continuing to investigate this issue.
May 7, 13:42 UTC
Update - We are continuing to investigate this issue.
May 7, 13:18 UTC
Update - We are continuing to investigate this issue.
May 7, 12:54 UTC
Update - We are continuing to investigate this issue.
May 7, 12:40 UTC
Update - We are continuing to investigate this issue.
May 7, 12:23 UTC
Update - We are continuing to investigate this issue.
May 7, 12:08 UTC
Investigating - CXone Mpower Expert Service Degradation. The CXone Mpower Expert Engineering team is investigating reports of Service Degradation.
May 7, 11:52 UTC
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
CXone Knowledge Management - Monitoring complete. Status = All Services Running Normally
Postmortem - Read details
May 5, 18:40 UTC
Resolved - Service Disruption Resolved - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 51 mins
Apr 29, 12:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 11:55 UTC
Update - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Mpower Expert
Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for
deployment stability. Event duration 51 mins
Apr 29, 11:54 UTC
Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Mpower Expert Engineering team is investigating reports of site unavailability.
Apr 29, 11:38 UTC
Investigating - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering
team is investigating reports of site unavailability.
Apr 29, 11:19 UTC
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
MindTouch degraded performance: Slow load time
Resolved - This incident has been resolved.
Apr 24, 22:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 22:49 UTC
Investigating - MindTouch Engineering is looking into issues related to slow load time on sites.
Apr 24, 22:35 UTC
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