CXone Expert US Status

Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 2026 - 09:25 UTC

Update - CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of site unavailability.
May 11, 2026 - 08:52 UTC

Investigating - CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of site unavailability.
May 11, 2026 - 08:38 UTC

Application (General Service) Operational

Search Operational

Generative Search Operational

In-Product Contextual Help Operational

Email Services Operational

MindTouch Success Center Operational

Analytics Operational

Geoblocking for Russia Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 11, 2026

CXone Expert - Service Degradation

Resolved - This incident has been resolved.
May 11, 07:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 07:05 UTC

Update - CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of Service Degradation.
May 11, 06:53 UTC

Investigating - CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of Service Degradation.
May 11, 06:31 UTC

CXone Expert - Service Degradation

Resolved - This incident has been resolved.
May 11, 01:12 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 21:58 UTC

Update - CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of site service degradation
May 10, 21:41 UTC

Investigating - CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of site service degradation
May 10, 21:14 UTC

May 10, 2026

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

CXone Knowledge Management – Monitoring complete. Status = All Services Running Normally

Resolved - CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The NiCE Knowledge Management Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration - 5hr 48m
May 7, 18:21 UTC

Monitoring - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability.
May 7, 17:56 UTC

Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
May 7, 17:40 UTC

Investigating - CXone Mpower Expert Service Degradation: Sites Service Degradation. The CXone Mpower Expert Engineering team is investigating reports of Site Service Degradation.
May 7, 16:21 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 13:52 UTC

Update - We are continuing to investigate this issue.
May 7, 13:42 UTC

Update - We are continuing to investigate this issue.
May 7, 13:18 UTC

Update - We are continuing to investigate this issue.
May 7, 12:54 UTC

Update - We are continuing to investigate this issue.
May 7, 12:40 UTC

Update - We are continuing to investigate this issue.
May 7, 12:23 UTC

Update - We are continuing to investigate this issue.
May 7, 12:08 UTC

Investigating - CXone Mpower Expert Service Degradation. The CXone Mpower Expert Engineering team is investigating reports of Service Degradation.
May 7, 11:52 UTC

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

CXone Knowledge Management - Monitoring complete. Status = All Services Running Normally

Postmortem - Read details
May 5, 18:40 UTC

Resolved - Service Disruption Resolved - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 51 mins
Apr 29, 12:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 11:55 UTC

Update - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Mpower Expert
Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for
deployment stability. Event duration 51 mins
Apr 29, 11:54 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Mpower Expert Engineering team is investigating reports of site unavailability.
Apr 29, 11:38 UTC

Investigating - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering
team is investigating reports of site unavailability.
Apr 29, 11:19 UTC

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.