CXone Expert US Status

CXone Knowledge Management - Service Degradation

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 2026 - 12:59 UTC

Update - We are continuing to investigate this issue.
Jul 23, 2026 - 12:48 UTC

Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.
Jul 23, 2026 - 12:30 UTC

Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.
Jul 23, 2026 - 12:25 UTC

Update - We are continuing to investigate this issue.
Jul 23, 2026 - 12:09 UTC

Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.
Jul 23, 2026 - 12:07 UTC

Investigating - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.
Jul 23, 2026 - 11:43 UTC

Application (General Service) Operational

Search Operational

Generative Search Operational

In-Product Contextual Help Operational

Email Services Operational

MindTouch Success Center Operational

Analytics Operational

Geoblocking for Russia Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 23, 2026

Unresolved incident: CXone Knowledge Management - Service Degradation.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Postmortem - Read details
Jul 16, 17:20 UTC

Resolved - CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 38 minutes
Jul 9, 08:37 UTC

Monitoring - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 minutes
Jul 9, 08:29 UTC

Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
Jul 9, 08:17 UTC

Investigating - CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Mpower Expert Engineering
team is investigating reports of site unavailability.
Jul 9, 07:58 UTC