CXone Expert US Status

Jul 2, 2026

Title - CXone Knowledge Management - Service Degradation. Status = issue identified

Resolved - This incident has been resolved.
Jul 2, 14:49 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 20:52 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 20:46 UTC

Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 20:28 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 20:16 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 19:59 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 19:35 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 19:17 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 19:01 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 18:37 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 18:20 UTC

Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix has been released. Sites may still be experiencing degraded performance but will be coming fully back online shortly.
Jul 1, 18:01 UTC

Monitoring - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 3h 11m
Jul 1, 17:47 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 17:39 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 17:20 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 16:57 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 16:35 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 16:03 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 15:27 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 15:07 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 14:47 UTC

Identified - CXone Knowledge Management Service Degradation: Sites unavailable or slow to load. The issue has been identified and a fix is being worked on for deployment.
Jul 1, 14:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 10:31 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 1, 10:26 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 1, 10:03 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 1, 09:49 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 1, 09:25 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 1, 08:59 UTC

Investigating - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jul 1, 08:40 UTC

Jul 1, 2026

Jun 30, 2026

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Resolved - CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 31 mins
Jun 30, 23:40 UTC

Update - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 mins
Jun 30, 15:53 UTC

Monitoring - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 mins
Jun 30, 14:57 UTC

Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
Jun 30, 14:52 UTC

Update - CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jun 30, 14:41 UTC

Investigating - CXone Knowledge Management Service Degradation: Sites are slow to load or inaccessible at this time. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jun 30, 14:25 UTC

Jun 29, 2026

CXone Knowledge Management - Service Degradation: Sites unavailable

Resolved - This incident has been resolved.
Jun 29, 21:51 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 16:34 UTC

Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 16:29 UTC

Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 16:02 UTC

Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 15:46 UTC

Update - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 15:33 UTC

Investigating - CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of degraded performance
Jun 29, 15:25 UTC

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Resolved - CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 1h 8 mins
Jun 26, 18:46 UTC

Update - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 1h 8m
Jun 26, 18:27 UTC

Update - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 1h 8m
Jun 26, 18:03 UTC

Monitoring - CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 1h 8m
Jun 26, 17:36 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and
a fix is being worked on for deployment.
Jun 26, 17:31 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and
a fix is being worked on for deployment.
Jun 26, 17:12 UTC

Identified - CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and
a fix is being worked on for deployment.
Jun 26, 16:55 UTC

Update - CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Knowledge
Management Engineering team is investigating reports of site unavailability
Jun 26, 16:45 UTC

Investigating - CXone Knowledge Management Service Degradation: Sites are slow to load or inaccessible. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Jun 26, 16:27 UTC

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

All Systems Operational

Past Incidents