CXone Expert US Status

All Systems Operational

Application (General Service) Operational

Search Operational

Generative Search Operational

In-Product Contextual Help Operational

Email Services Operational

MindTouch Success Center Operational

Analytics Operational

Geoblocking for Russia Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 27, 2026

No incidents reported today.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Resolved - CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time.
May 13, 00:53 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 16:01 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
May 12, 15:46 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
May 12, 15:23 UTC

Update - We are continuing to investigate this issue.
May 12, 15:23 UTC

Update - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
May 12, 15:07 UTC

Investigating - CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
May 12, 14:50 UTC