CXone Expert US Status

CXone Knowledge Management - Service Degradation Status = issue identified

Update - We are continuing to work on a fix for this issue.
Feb 05, 2026 - 21:08 UTC

Update - The issue has been identified and a fix is being worked on for deployment.
Feb 05, 2026 - 20:53 UTC

Update - The issue has been identified and a fix is being worked on for deployment.
Feb 05, 2026 - 20:33 UTC

Update - The issue has been identified and a fix is being worked on for deployment.
Feb 05, 2026 - 20:17 UTC

Update - The issue has been identified and a fix is being worked on for deployment.
Feb 05, 2026 - 20:01 UTC

Identified - The issue has been identified and a fix is being worked on for deployment.
Feb 05, 2026 - 19:45 UTC

Update - CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
Feb 05, 2026 - 19:29 UTC

Update - CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
Feb 05, 2026 - 19:12 UTC

Update - CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
Feb 05, 2026 - 18:57 UTC

Update - CXone Knowledge Management Service Degradation: Slow Load Times and Unavailability. The Engineering team is still investigating at this time.
Feb 05, 2026 - 18:41 UTC

Investigating - CXone Mpower Knowledge Management Service Degradation: Sites are loading slow or unavailable. The CXone Knowledge Management Engineering team is investigating reports of slow load times and occasional site unavailability.
Feb 05, 2026 - 18:26 UTC

Application (General Service) Degraded Performance

Search Degraded Performance

Generative Search Degraded Performance

In-Product Contextual Help Degraded Performance

Email Services Operational

MindTouch Success Center Degraded Performance

Analytics Operational

Geoblocking for Russia Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 5, 2026

Unresolved incident: CXone Knowledge Management - Service Degradation Status = issue identified.

Feb 4, 2026

CXone Knowledge - Fix Deployed. Event duration (9 mins). Status = initiating monitoring

Resolved - This incident has been resolved.
Feb 4, 00:00 UTC

Update - CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
Feb 3, 22:31 UTC

Update - We are continuing to monitor for any further issues.
Feb 3, 21:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 21:43 UTC

Update - We are continuing to work on a fix for this issue.
Feb 3, 21:40 UTC

Update - We are continuing to work on a fix for this issue.
Feb 3, 21:24 UTC

Update - We are continuing to work on a fix for this issue.
Feb 3, 21:09 UTC

Update - We are continuing to work on a fix for this issue.
Feb 3, 20:53 UTC

Identified - CXone Knowledge Service Degradation: Slow Load times and occasional page loading failure. The CXone Knowledge Engineering team is investigating reports of slow load times and occasional page load failure.
Feb 3, 20:20 UTC

Monitoring - CXone Knowledge - Fix Deployed - All Services Running Normally. The CXone Knowledge Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 9 minutes
Feb 3, 18:25 UTC

Investigating - CXone Knowledge Service Degradation: Slow Load times and occasional page loading failure. The CXone Knowledge Engineering team is investigating reports of slow load times and occasional page load failure.
Feb 3, 18:15 UTC

Feb 3, 2026

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

CXone Mpower Expert - Service Degradation: Search unavailable

Resolved - This incident has been resolved.
Jan 27, 18:09 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 16:38 UTC

Update - CXone Mpower Expert Service Degradation: Search unavailable. The CXone Mpower Expert Engineering team is investigating reports of search unavailability.
Jan 27, 16:27 UTC

Update - CXone Mpower Expert Service Degradation: Search unavailable. The CXone Mpower Expert Engineering team is investigating reports of search unavailability.
Jan 27, 16:03 UTC

Investigating - CXone Mpower Expert Service Degradation: Search unavailable. The CXone Mpower Expert Engineering team is investigating reports of search unavailability.
Jan 27, 15:32 UTC

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.