MindTouch degraded performance: Slow load time

Incident Report for CXone Expert US

Resolved

This incident has been resolved.
Posted Apr 24, 2026 - 22:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 24, 2026 - 22:49 UTC

Investigating

MindTouch Engineering is looking into issues related to slow load time on sites.
Posted Apr 24, 2026 - 22:35 UTC
This incident affected: Application (General Service), Search, Generative Search, In-Product Contextual Help, Email Services, MindTouch Success Center, and Analytics.