A fix has been implemented and we are monitoring the results.
Posted Jul 23, 2026 - 12:59 UTC
Update
We are continuing to investigate this issue.
Posted Jul 23, 2026 - 12:48 UTC
Update
CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.
Posted Jul 23, 2026 - 12:30 UTC
Update
CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.
Posted Jul 23, 2026 - 12:25 UTC
Update
We are continuing to investigate this issue.
Posted Jul 23, 2026 - 12:09 UTC
Update
CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.
Posted Jul 23, 2026 - 12:07 UTC
Investigating
CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.
Posted Jul 23, 2026 - 11:43 UTC
This incident affects: Application (General Service), Search, In-Product Contextual Help, Email Services, MindTouch Success Center, Analytics, and Geoblocking for Russia.