CXone Knowledge Management - Service Degradation: Sites Degradation

Incident Report for CXone Expert US

Resolved

This incident has been resolved.

Posted Oct 20, 2026 - 20:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2026 - 18:16 UTC

Update

We are continuing to investigate this issue.

Posted Oct 20, 2026 - 18:01 UTC

Investigating

CXone Knowledge Management Service Degradation: Sites Unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

Posted Oct 20, 2026 - 17:53 UTC

This incident affected: Application (General Service), Search, In-Product Contextual Help, Email Services, MindTouch Success Center, Analytics, and Geoblocking for Russia.