Service Disruption Resolved - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 51 mins
Posted Apr 29, 2026 - 12:13 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 29, 2026 - 11:55 UTC
Update
CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 51 mins
Posted Apr 29, 2026 - 11:54 UTC
Update
CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Mpower Expert Engineering team is investigating reports of site unavailability.
Posted Apr 29, 2026 - 11:38 UTC
Investigating
CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Posted Apr 29, 2026 - 11:19 UTC
This incident affected: Application (General Service), Search, Generative Search, In-Product Contextual Help, MindTouch Success Center, and Analytics.