CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time.
Posted May 13, 2026 - 00:53 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 12, 2026 - 16:01 UTC
Update
CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Posted May 12, 2026 - 15:46 UTC
Update
CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Posted May 12, 2026 - 15:23 UTC
Update
We are continuing to investigate this issue.
Posted May 12, 2026 - 15:23 UTC
Update
CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Posted May 12, 2026 - 15:07 UTC
Investigating
CXone Knowledge Management Service Degradation: Sites unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.
Posted May 12, 2026 - 14:50 UTC
This incident affected: Application (General Service), Search, In-Product Contextual Help, Email Services, MindTouch Success Center, Analytics, and Geoblocking for Russia.