CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 38 minutes
Posted Jul 09, 2026 - 08:37 UTC
Monitoring
CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 minutes
Posted Jul 09, 2026 - 08:29 UTC
Identified
CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.
Posted Jul 09, 2026 - 08:17 UTC
Investigating
CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Mpower Expert Engineering team is investigating reports of site unavailability.
Posted Jul 09, 2026 - 07:58 UTC
This incident affected: Application (General Service), Search, Generative Search, In-Product Contextual Help, Email Services, MindTouch Success Center, Analytics, and Geoblocking for Russia.